Welcome to Shower Heads Sales’ FAQ section. Below you’ll find answers to common questions about our premium shower products, delivery, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team at [email protected].
Product Questions
What types of shower products do you offer?
We specialise in premium shower solutions including:
- Fixed Shower Heads
- Hand Held Shower Heads
- Shower Head Brackets
- Shower Rail Kits
- Shower Riser Rails
- Shower Valves
- Thermostatic Shower Valves
Are your shower products suitable for all water pressures?
Our shower products are designed to work with standard residential water pressures. If you have particularly low or high water pressure, we recommend checking the product specifications or contacting our team for advice on the best options for your situation.
Do you offer thermostatic shower valves?
Yes! We offer a selection of high-quality thermostatic shower valves that maintain consistent water temperature for a safer and more comfortable showering experience. These are particularly recommended for families with children or elderly users.
Delivery & Shipping
Where do you deliver?
We ship worldwide from our Leicester, UK headquarters, excluding some remote areas in Asia and other locations. During checkout, you’ll be able to see if we deliver to your address.
What are my delivery options?
We offer two delivery options:
- Standard Shipping (£12.95 flat rate): Via DHL or FedEx, delivered in 10-15 business days after dispatch
- Free Shipping: On orders over £50 via EMS, delivered in 15-25 business days after dispatch
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our warehouse. This will allow you to monitor your delivery in real-time through the carrier’s website.
Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your bathroom upgrade. If for any reason your shower product isn’t perfect, you have 15 days from receipt to initiate a return. Items must be in their original condition and packaging.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In these cases, we’ll provide a prepaid return label.
Customer Service
How can I contact customer service?
Our Leicester-based team is happy to help! You can reach us at:
- Email: [email protected]
- Postal Address: 17 Lee St, Leicester, GB LE2Z 8CO
Do you offer trade discounts?
Yes, we offer special pricing for property developers, contractors, and trade professionals ordering in quantity. Please contact our sales team at [email protected] to discuss your requirements.
Still have questions? Our friendly customer service team is always ready to help you create your perfect shower experience. Contact us today!