Last Updated: [Insert Date]

Welcome to Shower Heads Sales! These Terms and Conditions govern your use of our website (www.showerstoolsale.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use

1.1 Eligibility

To purchase from our website, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Reside in a country we ship to (excluding certain Asian countries and remote regions)

1.2 User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information
  • Not use the site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of the website

2. Products and Services

2.1 Product Descriptions

We sell premium shower products including:

  • Fixed Shower Heads
  • Hand Held Shower Heads
  • Shower Head Brackets
  • Shower Rail Kits
  • Shower Riser Rails
  • Shower Valves
  • Thermostatic Shower Valves

We make every effort to display product colours and specifications as accurately as possible, but slight variations may occur.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and either:

  • Offer a suitable alternative, or
  • Refund the relevant part of your order

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • Your order will be processed within 1-2 business days (excluding weekends and holidays)
  • Once shipped, you’ll receive tracking information

3.2 Pricing

All prices are:

  • In GBP (£)
  • Exclusive of VAT (unless otherwise stated)
  • Subject to change without notice (though changes won’t affect confirmed orders)

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order.

3.4 Shipping

We offer two shipping options:

Standard Shipping (£12.95): via DHL or FedEx, delivered within 10-15 business days after dispatch

Free Shipping: via EMS (for orders over £50), delivered within 15-25 business days after dispatch

Delivery times are estimates and may vary due to factors beyond our control.

4. Returns and Refunds

4.1 Return Policy

You may return most items within 15 days of receiving your order if:

  • The item is unused and in its original packaging
  • All original tags and accessories are included
  • You provide proof of purchase

Important Hygiene Exception: For hygiene reasons, we cannot accept returns on shower valves and thermostatic shower valves once they have been installed or used. These products may only be returned if unopened in their original packaging.

4.2 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Provide your order number and product details
  3. Wait for our approval (within 2 business days)
  4. Ship the item to: Shower Heads Sales Returns, 17 Lee St, Leicester, GB LE2Z 8CO

4.3 Refunds

Once we receive and inspect your return (within 3-5 business days):

  • We will process your refund to the original payment method
  • Refunds typically appear within 5-10 business days
  • The original shipping fee is non-refundable (unless we made an error)

4.4 Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange a replacement or refund at no additional cost

5. Intellectual Property

All content on our website (text, graphics, logos, images) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our permission
  • Use our trademarks or branding without authorization

6. Liability Limitations

6.1 Product Use

Our products are designed for standard residential use. We are not liable for:

  • Improper installation or use contrary to instructions
  • Damage caused by incorrect water pressure or incompatible plumbing systems

6.2 Website Use

We strive to keep our website accurate and available, but we cannot guarantee:

  • Uninterrupted or error-free access
  • Absolute accuracy of all content at all times

6.3 Maximum Liability

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the purchase price of the products in question.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. The current version will always be available on our website.

7.2 Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

7.3 Contact Us

For questions about these Terms and Conditions, please contact:

Shower Heads Sales
17 Lee St
Leicester, GB LE2Z 8CO
Email: [email protected]